return
We regret that your purchase from us did not meet your expectations. To make the return process as easy as possible for you, we have made our return policy clear and transparent.
Return period:
You have 14 days from receipt of your order to initiate a return.
Return conditions:
The dumbbells must be unused and in their original packaging.
Please enclose the original delivery note or invoice with your return.
Items that show signs of wear or are damaged cannot be refunded.
Returns must be properly packaged to avoid damage during transit.
Return procedure:
Log in to your customer account and navigate to the "Order History" section.
Select the order for which you wish to make a return.
Please note the order number and contact our customer service via email (eisenhand.power@gmail.com) to initiate the return.
Once approved, you will receive an RMA number (Return Merchandise Authorization), which you should clearly note on the package.
Return the dumbbells to the address provided in the RMA.
Refund: After we receive and inspect the return, the refund will be processed to the original method of payment within 5 business days.
Shipping costs: Please note that you are responsible for the shipping costs for the return. We recommend choosing an insured shipping service to ensure that the goods arrive undamaged.
We appreciate your understanding and are here to help you with any questions or concerns. Thank you for choosing the Eisenhand online shop. We hope to welcome you back soon.
Conditions
General Terms and Conditions (GTC) for the Eisenhand Online Shop
Scope of Application
These General Terms and Conditions (hereinafter referred to as "GTC") apply to all orders placed by consumers (§ 13 BGB) via the online shop at www.eisenhand-power.com.
We do not recognize any terms and conditions of the customer that deviate from these GTC unless we have expressly agreed to their validity in writing.
Contractual Partner
The purchase contract is concluded with Timron Bautechnik Timo Vollmayer, Zum Rental 4, 88529 Zwiefalten, Germany.
You can reach our customer service for inquiries, complaints, and claims at Kundenservice@eisenhand.com.
Conclusion of Contract
The presentation of products in the online shop does not constitute a legally binding offer but rather a non-binding online catalog.
By clicking the "Buy" button, you submit a binding order for the goods contained in the shopping cart.
The contract is concluded when we accept your order by sending an order confirmation via email immediately after receiving your order.
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason after receiving the goods.
The buyer is responsible for the cost of returning the goods.
Further details regarding the right of withdrawal can be found in our separate withdrawal policy.
Prices and Payment Terms
The prices stated include the statutory VAT and additional shipping costs.
Payment can be made either in advance or via PayPal.
Delivery and Shipping
Delivery of in-stock goods will occur within five business days after receipt of the order unless otherwise agreed.
Shipping costs are calculated based on the weight of the goods.
Retention of Title
The goods remain our property until full payment has been received.
Warranty and Liability
The statutory warranty regulations apply.
We are fully liable for damages resulting from injury to life, body, or health.
For other damages, we are only liable if these are based on intentional or grossly negligent conduct.
Data Protection
Please refer to our privacy policy for information on data protection.
Final Provisions
German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
The place of jurisdiction, insofar as legally permissible, is the seller's registered office.
These GTC are effective as of [December 30, 2023]. We reserve the right to make changes and additions. The version of the GTC valid at the time of the order applies.
Thank you for your trust in the Eisenhand Online Shop!